JAMIE SONG
20+ Happy Clients
Currently at West Monroe ✨
Designing for less friction, more value
Senior Product Designer
Product Design
Branding
Collaborative Team Player







I’m a Senior Product Designer with 4+ years of experience cutting through complexity to build products people actually enjoy using. I’ve worked with startups and Fortune 500 teams to design solutions that make users’ lives easier. I move fast, collaborate well, and sweat the details that bring great products to life.
Projects by Industry
Due to client NDAs, I have removed company names for confidentiality.
01
Streamlining onboarding to boost employee retention and strengthen brand identity
Streamlining onboarding to boost employee retention and strengthen brand identity
Leading Research Hospital • 2024 - Present
UX/UI
USER RESEARCH/TESTING
END TO END DESIGN
PRODUCT VISION
WORKSHOP FACILITATION


02
02
Driving loan servicing efficiency with smarter workflows and automation
Driving loan servicing efficiency with smarter workflows and automation
Driving loan servicing efficiency with smarter workflows and automation
Title Insurance, Escrow & Settlement Servicing Company • 2022 - 2024
Title Insurance, Escrow & Settlement Servicing Company • 2022 - 2024
LEAD DESIGNER
UX/UI
USER RESEARCH/TESTING



Increase in employee productivity due to streamlined team-based automation
Reduction in duplicate workflow errors, boosting efficiency and lowering operational risks
Increase in employee productivity due to streamlined team-based automation
Reduction in duplicate workflow errors, boosting efficiency and lowering operational risks
This flagship platform automates mortgage processes, integrating solutions for title, settlement, collateral risk management, and property valuation to enhance compliance and enable data-driven decision-making.
As lead designer, I oversaw the end-to-end design of a loan servicing tool, collaborating with a cross-functional team and reporting to 10+ product owners.
I implemented key enhancements, including task automation and multi-user collaboration, resulting in a productivity boost and a overall reduction in workflow errors.
This flagship platform automates mortgage processes, integrating solutions for title, settlement, collateral risk management, and property valuation to enhance compliance and enable data-driven decision-making.
As lead designer, I oversaw the end-to-end design of a loan servicing tool, collaborating with a cross-functional team and reporting to 10+ product owners.
I implemented key enhancements, including task automation and multi-user collaboration, resulting in a productivity boost and a overall reduction in workflow errors.
03
03
Reimagining a financial ecosystem to improve user experience and increase customer satisfaction
Reimagining a financial ecosystem to improve user experience and increase customer satisfaction
Legal and Compliance Company • 2024
Legal and Compliance Company • 2024
3 MONTHS
SENIOR DESIGNER
UX/UI
USER RESEARCH/TESTING
DESIGN SYSTEM



0 to 32
0 to 32
increase in user participation, through interviews and testing, completely transforming the research scope
increase in user participation, through interviews and testing, completely transforming the research scope
50%
50%
reduction in color palette complexity, resulting in a more visually cohesive and impactful brand experience
reduction in color palette complexity, resulting in a more visually cohesive and impactful brand experience
The ComplianceTech platform automates financial, governance, risk, and compliance processes but became fragmented, causing user frustration due to inconsistent UI, poor workflow integration, and unclear navigation.
As a part-time product designer, I worked with the creative lead and a mid-level designer to streamline workflows, redesign the UI, and implement best UX practices. Through extensive user research and continuous testing, we transformed the product’s research scope, increasing user interviews and usability tests from 0 to 32.
I delivered a modernized design that centralized features into one hub, integrated AI recommendations, and provided critical feedback for 15+ feature designs, ensuring a more intuitive, consistent experience aligned with user needs.
The ComplianceTech platform automates financial, governance, risk, and compliance processes but became fragmented, causing user frustration due to inconsistent UI, poor workflow integration, and unclear navigation.
As a part-time product designer, I worked with the creative lead and a mid-level designer to streamline workflows, redesign the UI, and implement best UX practices. Through extensive user research and continuous testing, we transformed the product’s research scope, increasing user interviews and usability tests from 0 to 32.
I delivered a modernized design that centralized features into one hub, integrated AI recommendations, and provided critical feedback for 15+ feature designs, ensuring a more intuitive, consistent experience aligned with user needs.
04
04
Modernizing a high-traffic government GIS platform with a user-centered approach
Modernizing a high-traffic government GIS platform with a user-centered approach
Geospatial Data Management Solutions Company • 2023
Geospatial Data Management Solutions Company • 2023
8 WEEKS
LEAD DESIGNER
UX/UI
WEB REDESIGN
WORKSHOP FACILITATION
DESIGN AUDIT
DESIGN SYSTEM



22%
22%
Decrease in bounce rate post-redesign, improving user engagement
Decrease in bounce rate post-redesign, improving user engagement
+56%
+56%
Increase in average time on page, post-re-design, indicating higher user interaction
Increase in average time on page, post-re-design, indicating higher user interaction





With nearly 3 million monthly visitors, Beacon is a trusted platform used by over 1,000 organizations nationwide, offering local governments powerful GIS tools and comprehensive data reporting through an intuitive, web-based interface.
Over the course of an 8-week project, I led the redesign of the landing page and conducted a comprehensive heuristic evaluation of their platform, offering practical UX recommendations that improved usability and the overall experience.
Given the team’s limited design experience, I helped them navigate core design principles, performed a detailed audit of key features, and introduced a reusable design system.
With nearly 3 million monthly visitors, Beacon is a trusted platform used by over 1,000 organizations nationwide, offering local governments powerful GIS tools and comprehensive data reporting through an intuitive, web-based interface.
Over the course of an 8-week project, I led the redesign of the landing page and conducted a comprehensive heuristic evaluation of their platform, offering practical UX recommendations that improved usability and the overall experience.
Given the team’s limited design experience, I helped them navigate core design principles, performed a detailed audit of key features, and introduced a reusable design system.


01


Streamlining onboarding to boost employee retention and strengthen brand identity
Leading Research Hospital • 2024 - Present
Project Showcase
Due to client NDAs, I have removed company names for confidentiality.
Project Showcase
Due to client NDAs, I have removed company names for confidentiality.
JAMIE SONG
JAMIE SONG
20+ Happy Clients
Currently at West Monroe ✨
Hi there, I'm Jamie!
Senior Product Designer
Product Design
Branding
Collaborative Team Player
Senior Product Designer
Product Design
Branding
Collaborative Team Player














I’m a Senior Product Designer with 4+ years of experience cutting through complexity to build products people actually enjoy using. I’ve worked with startups and Fortune 500 teams to design solutions that make users’ lives easier. I move fast, collaborate well, and sweat the details that bring great products to life.
JAMIE SONG
JAMIE SONG
20+ Happy Clients
Currently at West Monroe ✨
Hi there, I'm Jamie!
Senior Product Designer
Product Design
Branding
Collaborative Team Player
Senior Product Designer
Product Design
Branding
Collaborative Team Player














I’m a Senior Product Designer with 4+ years of experience cutting through complexity to build products people actually enjoy using. I’ve worked with startups and Fortune 500 teams to design solutions that make users’ lives easier. I move fast, collaborate well, and sweat the details that bring great products to life.